Dentistry
An AI assistant for dental clinics, on the phone and on WhatsApp.
Loominary sets up an AI assistant and receptionist in dental clinics: an agent built for each clinic. It answers the phone and WhatsApp when the front desk can't, books assessments, cleanings and urgent appointments in the clinic's calendar, and sends reminders that ask for a reply. In European Portuguese, at any hour.
- Phone and WhatsApp
- Books in your calendar
- Live in 1 to 2 weeks
By Jorge Ferreira, founder of Loominary · LinkedIn·
Your dental clinic
online
- Wednesday
Hi, I've lost a tooth and wanted to know if you do implants. How much is it?
20:37Hi, this is Maria, the clinic's virtual assistant. Yes, we do. The price depends on the case and the dentist gives it at the assessment appointment. I have Tuesday at 10 am or Friday at 5:30 pm. Would you like to book?
20:37Friday at 5:30.
20:38Booked: Friday, 5:30 pm, assessment appointment. Here is the address. I'll send you a reminder the day before.
20:38
A dental clinic's phone never stops
At a dental clinic, calls come in bunches: in the middle of a scale and polish, at lunchtime, after 6:30 pm, when people with jobs can finally call. The person at the front desk answers one at a time. A patient who calls to book a cleaning and gets no answer has other clinics on their Google list. We did the maths on what that costs in how much a missed call costs a dental clinic (in Portuguese).
WhatsApp and phone
The requests a dental clinic gets, and what the agent does with each one
Toothache
It books the first available slot. If the clinic is closed, it books the first slot the next day and tells the patient to go to an emergency service if the pain gets worse. It doesn't do clinical triage.
Implant assessments
It explains what the clinic has set out about the first appointment and books the assessment. The treatment plan and the quote stay with the dentist.
Cleanings and oral hygiene
It books, confirms and reschedules hygiene appointments in real calendar slots, evenings and weekends included.
Quote requests
It replies with the prices the clinic authorises, such as a cleaning. Treatment quotes go to the team or to the assessment appointment.
No-shows
It sends a reminder before the appointment that asks for a reply: 1 to confirm, 2 to reschedule. Anyone who replies 2 gets alternatives straight away.
Everything else
Complaints, questions about a treatment in progress or an anxious patient go to the front desk, with the conversation in view.
Real results
A dental clinic in Cascais, in its first month
MLClinic is a medical and dental clinic in Cascais. The front desk had one person for the desk, the till and the phone. With the agent on the phone and on WhatsApp, the same team reached these numbers.
MLClinic
Dental and aesthetic medicine · Cascais
+22
appointments a month
recovered appointments that used to be lost
-70%
front-desk phone workload
less time on the phone, more time with patients
0
missed calls
every call answered, 24 hours a day
What it doesn't do
The agent doesn't diagnose, read X-rays or say whether a tooth can be saved. It doesn't give implant or orthodontic quotes by message. And it doesn't replace the front desk: it handles the calls and messages that used to go unanswered.
Health data, the GDPR and the EU AI Act
A message about an inflamed implant is health data. That is why the agent asks only for what it needs to book and passes symptoms to the team. Loominary is the clinic's data processor, under a data processing agreement, and data is encrypted. Patients know from the start that they are talking to a virtual assistant, as the EU AI Act requires.
Set up in 1 to 2 weeks
We set up the agent with the clinic's treatments, dentists, insurers and opening hours and connect it to the phone, WhatsApp and the calendar you already use. If your calendar is in iMed, the iMed integration page shows what the agent does there. At MLClinic there were two weeks of daily follow-up to fine-tune the replies. To see how each channel works on its own, there are pages on the WhatsApp assistant and the virtual assistant.
Other clinics
Also for other specialties and channels
Physiotherapy
Many sessions per patient, constant rescheduling and questions about insurance and agreements.
Aesthetic clinics
Price requests on WhatsApp, assessment appointments and messages coming in from ad campaigns.
The clinic's WhatsApp
Replies, bookings and reminders on the clinic's own number, at any hour of the day.
Phone and WhatsApp
A virtual receptionist that answers when the front desk is busy or closed.
Frequently asked questions
Questions from dental clinics
Does the agent triage dental emergencies?
It doesn't do clinical triage. It books the first available slot and, if the clinic is closed or the pain is severe, tells the patient to go to an emergency service. The team sees the conversation when it opens.
Does it give implant quotes on WhatsApp?
No. It gives the prices the clinic wants to make public and books the assessment appointment for anything that depends on the case.
Does it help reduce missed appointments?
It sends reminders that ask for a reply and reschedules anyone who can't come, which frees the slot in time. We explain the method in how to reduce missed appointments (in Portuguese).
Does it work with my dental clinic's software?
We integrate with the main clinic management systems in Portugal, such as iMed and Zappy. MLClinic uses iMed and didn't have to change software: what the agent does in the calendar is on the iMed integration page. During the free assessment we confirm compatibility with yours.
Today we reply from the receptionist's personal WhatsApp. Is that OK?
The agent works with the clinic's number and the WhatsApp Business API. Keeping patient conversations on a personal phone is a GDPR risk, as we explain in our guide to WhatsApp and the GDPR (in Portuguese).
Can I talk to a clinic that already uses it?
Yes. With the permission of Dr Mafalda Lobo, of MLClinic, we put you in touch for a direct reference during the free assessment.
How many bookings does your dental clinic lose each month?
In 15 minutes we do the maths with your clinic's numbers. If you'd rather see the agent working first, request a demo.