Zappy integration
A WhatsApp assistant that books straight into Zappy.
If your clinic uses Zappy, Loominary connects an AI assistant to your account through the Zappy API. The assistant replies on the clinic's WhatsApp, sees the real open slots by location and by practitioner, books, reschedules and cancels in Zappy and sends reminders from the calendar. The team keeps working in Zappy, as it does today.
- Zappy API
- Multiple locations
- GDPR compliant
By Jorge Ferreira, founder of Loominary · LinkedIn·
Your clinic
online
- Monday
Hi, I'd like to book a session this week, ideally with the same therapist as last time.
08:05Good morning. With the same therapist I have Wednesday at 9:30 am or Friday at 5 pm, at the same location. Which do you prefer?
08:05Wednesday at 9:30.
08:06You're booked: Wednesday at 9:30 am. I'll send you a reminder the day before.
08:06
What the assistant does in Zappy
The connection runs through the Zappy API and Zappy's scheduling service, with the clinic's credentials. Nothing to install: what the assistant books shows up in the Zappy calendar, and what the team changes in Zappy reaches the assistant.
- Real open slots by location and by practitioner: anyone who asks for "the same therapist" or "the nearest location" gets times for that person or that place.
- Services with duration and price: it reads the services in Zappy, so each booking takes up the right amount of time in the calendar.
- Bookings and new patients: it creates the booking in Zappy and, if the person doesn't exist yet, creates their record.
- Rescheduling and cancelling: it changes the date, time or practitioner, or cancels the booking in Zappy.
- Changes made by the team: when someone reschedules in Zappy, the reminder moves to the new time; when they cancel, the reminder is no longer sent.
- The clinic's answers: it uses the information in the clinic's Zappy account, plus the rules we set up with you at the start.
Reminders and follow-up
The Zappy calendar working for you
- 01
Reminder the day before
The system reads the next day's bookings in Zappy and sends the reminder on WhatsApp, with buttons to confirm, reschedule or cancel.
24 hours before
- 02
Anyone who doesn't finish gets another message
If the patient tapped reschedule or cancel and didn't finish, they get a second message a few hours later.
Fewer lost slots
- 03
Unanswered calls
When nobody can pick up the phone, the caller gets a message on the clinic's WhatsApp and can book from there.
Nobody is left without a reply
- 04
Birthdays and patients who stopped coming
With the data in Zappy, the system can send birthday wishes and messages to people who haven't been back for a while, with consent.
Optional
In production since July 2026
The Zappy integration has been running since July 2026 at a clinic with two locations, with open slots by location and by therapist, bookings, rescheduling, cancellations and reminders.
Good to know
- Confirmations: when the patient confirms on the reminder, the confirmation is recorded in the Loominary dashboard; the booking status in Zappy doesn't change.
- Clinical history: the assistant doesn't read it and doesn't need it. It doesn't give clinical advice: anything clinical goes to the team.
- Phone: with Zappy, the assistant works on WhatsApp. Unanswered calls move to WhatsApp, as described above.
- Services that can't be booked online: these stay as booking requests, which the assistant collects and passes to the team.
Other software
Use different practice management software?
We also work with other clinic management systems. During the free assessment we check yours.
iMed
Books, confirms, reschedules and cancels in the iMed calendar, on WhatsApp and over the phone.
Frequently asked questions
Questions about the Zappy integration
What is needed on the Zappy side?
API access to the clinic's Zappy account. We sort that out with you at the start; the clinic doesn't change software.
Does it work with multiple locations?
Yes. The assistant reads the locations and practitioners in Zappy and offers slots at the location and with the practitioner the patient asks for.
What if the team and the assistant book at the same time?
The assistant only offers free slots and checks the calendar again right after booking. If it finds two bookings at the same time, it undoes its own, so the calendar isn't double-booked.
How long does it take to get it running?
One to two weeks, without stopping patient service. It starts with a free 15-minute assessment.
Use Zappy? See the assistant booking in your calendar.
In 15 minutes we look at your clinic's WhatsApp and calls and show you how it works with Zappy.