iMed integration
An AI assistant that books straight into iMed.
If your clinic uses iMed, Loominary connects an AI assistant to your calendar through the official iMed API. The assistant answers WhatsApp and the phone, sees the real open slots, books, confirms, reschedules and cancels appointments in iMed, and sends reminders with a confirm button. The front desk keeps working in iMed, as it does today.
- Official iMed API
- Bookings in the iMed calendar
- GDPR compliant
By Jorge Ferreira, founder of Loominary · LinkedIn·
Your clinic
online
- Thursday
Good afternoon. I have an appointment tomorrow at 10 but I won't be able to make it. Can we move it to next week?
18:42Good afternoon. With the same doctor I have Tuesday at 10 am or Wednesday at 4:30 pm. Which do you prefer?
18:42Tuesday at 10.
18:43Done: your appointment is moved to Tuesday at 10 am. You'll get a reminder the day before.
18:43
What the assistant does in iMed
The connection runs through the iMed API, with the clinic's own credentials. There is nothing to install on the front-desk computers and nobody copies bookings from one place to another: what the assistant books shows up in the iMed calendar, and what the front desk changes in iMed reaches the assistant.
- Real open slots: it reads the doctors' calendars and the appointment types in iMed and only offers free times.
- Bookings: it creates the appointment in iMed and confirms on WhatsApp with the date, time and address. Before booking it checks whether the same appointment already exists, so nothing is duplicated.
- New patients: if the phone number isn't in iMed yet, it creates the patient record.
- Rescheduling and cancelling: it changes the date and time, or cancels the appointment in iMed, with the reason recorded.
- Confirmations: when the patient taps "Confirm" on the reminder, the appointment is marked as confirmed in iMed.
- Changes made by the front desk: when the team books or reschedules in iMed, the patient gets a WhatsApp notice.
Reminders
Reminders that update the iMed calendar
- 01
The reminder comes from the iMed calendar
The day before, the system reads the next day's appointments in iMed and sends the reminder on WhatsApp, with "Confirm" and "Reschedule" buttons.
24 hours before
- 02
Confirming is recorded in iMed
Anyone who confirms has their appointment marked as confirmed in iMed. First thing in the morning, the front desk can see who is coming.
No confirmation calls
- 03
Rescheduling is a conversation
Anyone who taps "Reschedule" gets open slots and picks another. If they don't finish, they get a second message a few hours later.
The slot is freed for another patient
- 04
If iMed doesn't respond, someone finds out
If the iMed API fails when reminders are due, the system tries again and alerts the team, instead of silently sending nothing.
No reminders lost without anyone noticing
In production with iMed
MLClinic, in Cascais, uses iMed
A medical and dental clinic, Loominary's first client. The agent answers the phone and WhatsApp and books straight into the iMed calendar. Numbers from the first month.
MLClinic
Dental and aesthetic medicine · Cascais
+22
appointments a month
recovered appointments that used to be lost
-70%
front-desk phone workload
less time on the phone, more time with patients
0
missed calls
every call answered, 24 hours a day
What stays outside iMed
- Clinical history: the iMed API doesn't provide it, and the assistant doesn't need it either. It doesn't give clinical advice: anything clinical goes to the team.
- Prices and agreements: these are set up with us at the start, following the clinic's rules, and updated when they change.
- Which appointments book themselves: the clinic decides. Some specialties can stay as booking requests only, which the assistant collects and passes to the front desk with everything filled in.
Also for clinics that just don't want to miss calls
Some clinics with iMed don't want automatic bookings. In that case, when nobody answers, the caller hears a recorded message and immediately gets a WhatsApp from the clinic; the dashboard shows the missed calls, who handled them and who still needs to be contacted. The iMed connection can be switched on later. More on this in the virtual assistant for clinics.
Other software
Use different practice management software?
We also work with other clinic management systems. During the free assessment we check yours.
Zappy
Open slots by location and by practitioner, bookings and WhatsApp reminders straight from Zappy.
Frequently asked questions
Questions about the iMed integration
Do I need to ask iMed for anything?
API access to iMed has to be enabled for your clinic. We sort that out with you at the start; the clinic doesn't change software or the way it works.
What if the front desk and the assistant book at the same time?
The assistant only offers slots that iMed shows as free and, before booking, checks whether the same appointment already exists. Changes the front desk makes in iMed reach the system in real time.
Do WhatsApp reminders replace iMed's SMS reminders?
They can. If the clinic moves reminders to WhatsApp, iMed's SMS reminders are switched off so the patient doesn't get both. The advantage is the button: anyone who confirms is marked as confirmed in iMed.
Does it work on the phone as well?
Yes. The same agent answers the phone and uses iMed in the same way: it sees slots, books, reschedules and cancels. It can also stay on WhatsApp only.
How long does it take to get it running?
One to two weeks, without stopping patient service. It starts with a free 15-minute assessment.
Use iMed? See the assistant booking in your calendar.
In 15 minutes we look at your clinic's calls and WhatsApp and show you how it works with iMed.