See how it works in 43 seconds
What the video shows
- The problem: it is 10:14 pm and the clinic has closed. A patient writes on WhatsApp "Good evening, I'd like to book an appointment this week." The message is only seen at 9:32 am, 11 hours later, and the patient has already booked elsewhere.
- Step 1 of 3, connect WhatsApp: the clinic connects the WhatsApp Business app it already uses to Loominary in five steps, scanning a QR code with the phone. The team keeps using the app on the phone.
- Step 2 of 3, reply: the assistant replies in 4 seconds. "Good evening! I'm the AI assistant at Clínica Central. I have Thursday at 10:00 or Friday at 6:30 pm. Which do you prefer?" The patient picks Friday and the appointment is booked.
- Step 3 of 3, book: the appointment goes into the clinic's calendar for Friday at 6:30 pm, booked by the assistant. The day before, the assistant sends a reminder and the patient confirms with YES.
- Phone calls too: the assistant answers the clinic's calls and moves an appointment from Thursday to Monday at 10:00.
- By morning everything is handled. 8:00 am summary: 3 conversations, 2 calls, 3 bookings and 1 callback request.
- The clinic's WhatsApp and phone, answered 24 hours a day. For every kind of clinic: dental, medical, aesthetics, physiotherapy, psychology, nutrition and veterinary. Click the button below to book your free assessment.
AI front desk for clinics
Never lose another appointment because nobody picked up the phone.
Loominary is an AI front desk system for clinics in Portugal. A tailored AI agent answers calls, replies on WhatsApp and books appointments in the clinic's calendar, 24 hours a day, in European Portuguese. It is up and running in 1 to 2 weeks. Your team keeps working the front desk. The agent handles what used to go unanswered.
- 100% GDPR compliant
- Live in 1 to 2 weeks
- Made in Portugal
By Jorge Ferreira, founder of Loominary · LinkedIn·
- Patient
Good evening, I'd like to book an assessment appointment. Is there still someone I can talk to at this hour?
- Maria
Good evening, this is Maria, the clinic's assistant. Yes, there is. I have a slot tomorrow at 10:30 or Friday at 4 pm. Which do you prefer?
- Patient
Tomorrow at 10:30.
- Maria
Booked for tomorrow at 10:30. I'm sending the confirmation to this number on WhatsApp right now. Anything else I can help with?
Appointment saved in the clinic's calendar · WhatsApp confirmation sent to the caller's number
The problem
How many calls did you miss today?
If the front desk is busy when a patient calls, that patient will most likely call another clinic next. And nothing gets recorded: not the number, not the appointment that never happened.
8 to 12
missed calls a day
average across the clinics we have assessed
15 to 25
lost appointments a month
calls and messages that never became a booking
€12,000
lost a year
25 appointments a month, at €40 each, over 12 months
What we do
What does Loominary do for your clinic?
Three things, at every hour of the day, without hiring anyone.
Answers calls
When the front desk can't pick up, the agent does. In Portuguese, with the clinic's information, without leaving anyone on hold.
Replies on WhatsApp
Messages answered within seconds, at any hour, booking included. Nothing waits until the next day.
Books appointments
The appointment goes straight into the clinic's calendar and the patient gets a WhatsApp confirmation. No middlemen, no transcription errors.
For clinics
What type of clinic?
The same system, set up for each specialty. Pick yours to see the typical requests and what the agent does with each one.
Dental clinics
Toothache on a Saturday, implant assessments, cleanings, quote requests and no-shows.
Physiotherapy
Many sessions per patient, constant rescheduling and questions about insurance and agreements.
Aesthetic clinics
Price requests on WhatsApp, assessment appointments and messages coming in from ad campaigns.
The clinic's WhatsApp
Replies, bookings and reminders on the clinic's own number, at any hour of the day.
Phone and WhatsApp
A virtual receptionist that answers when the front desk is busy or closed.
How it works
How does it work, from assessment to results?
No complications. Weeks, not months.
- 01
Free assessment
We measure how many calls your clinic misses, how many appointments that represents and how much money is left on the table.
15 minutes
- 02
Setup
We set up the agent to fit your clinic, starting with its name, which you choose, and connect it to the clinic's phone and WhatsApp, and to the calendar you already use. No service interruption.
1 to 2 weeks
- 03
Results
Calls answered, appointments booked, revenue recovered. Ongoing follow-up included.
From the first week
The difference
What changes with Loominary?
Without Loominary
- Patient calls at 8 pm. Nobody answers.
- A WhatsApp message sits unanswered until the next day.
- Receptionist busy. The call goes to voicemail.
- Result: the patient books at another clinic.
With Loominary
- Call answered within seconds, at any hour.
- WhatsApp answered immediately, with a booking.
- Appointment scheduled and confirmed on WhatsApp.
- Result: appointment booked, without anyone picking up the phone.
Real results
What happened at MLClinic?
A medical and dental clinic in Cascais, Loominary's first client. Numbers from the first month with the agent answering.
MLClinic
Dental and aesthetic medicine · Cascais
+22
appointments a month
recovered appointments that used to be lost
-70%
front-desk phone workload
less time on the phone, more time with patients
0
missed calls
every call answered, 24 hours a day
Free assessment
What's included in the free assessment?
In 15 minutes, with no commitment, we both find out how much the clinic is losing and what it takes to recover it.
- How many calls your clinic misses€200
- How many appointments that represents€150
- How much money you lose each month€200
- Personalised recovery plan€300
- One-to-one 15-minute session€200
100% free. No commitment. No credit card.
We take on 5 new clinics a month, so that every implementation gets close attention.
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Frequently asked questions
Got questions?
What if it doesn't work for my clinic?
The initial analysis is 100% free and without commitment. If we don't identify at least €1,000 a month in recoverable revenue, we offer an additional consulting session at no cost.
How long does implementation take?
Usually 1 to 2 weeks, depending on the clinic's complexity. The integration is done without interrupting your service.
Do I need technical knowledge to use the system?
No. Training for the whole team is included. Most staff learn to use it in under 30 minutes.
Does the AI replace my front-desk team?
It doesn't replace them, it complements them. The agent handles the calls and messages that used to go unanswered, so the team can focus on patients at the desk. If you are weighing other options, such as one more person, a call centre or a chatbot, we compare them in how to answer every call at your clinic.
Does it work with my current practice management software?
Yes. We integrate with the main clinic management systems in Portugal. During the free assessment we check compatibility with your specific system.
How much does the service cost?
It is built to measure for each clinic, so there is no price list. The model is a one-off implementation fee plus a fixed monthly fee, with no per-call or per-message charge from Loominary. WhatsApp messages the clinic sends on its own initiative, such as reminders, carry Meta's rate and are paid to Meta. The amount varies with the channels (phone, WhatsApp and email), the integrations with the management software and the number of locations, and is presented in the free 15-minute assessment.
Does the agent speak European Portuguese?
Yes. The agent speaks European Portuguese, with a Portuguese accent and vocabulary, and knows your clinic's treatments, insurers and opening hours. You can request a demo at loominary.pt/demo and talk to us on WhatsApp.
Is my patients' data safe?
Yes. We comply with the GDPR, data is encrypted and never shared with third parties. Loominary acts as the clinic's data processor, under a data processing agreement.
Ready to stop losing appointments?
Find out exactly how many calls your clinic misses and how to recover that revenue in weeks, not months.
Risk-free guarantee: if the free assessment doesn't identify at least €1,000 a month in recoverable revenue, we offer an additional consulting session at no cost.
- 100% GDPR compliant
- Encrypted data
- No credit card